EVA Air CTU Terminal – Chengdu Shuangliu International Airport

EVA Airlines operates from Terminal 2 at Chengdu Shuangliu International Airport (CTU). This modern facility caters to international flights and offers a range of amenities designed to enhance the passenger experience. Travelers flying with EVA Airlines can expect efficient check-in processes, various dining and shopping options, and easy access to customs and immigration services. Terminal 2 is well-connected to the rest of the airport, making transfers and access to domestic terminals seamless for all passengers.

Keep reading this guide and explore the services offered at Chengdu Shuangliu International Airport, providing you with accurate information for hassle-free travel.

Essential Details About EVA Air CTU Terminal

Airport Name	Chengdu Shuangliu International Airport
Address	Shuangliu, Chengdu, Sichuan, China
Airport Code	CTU
Contact No.	+862885205555
Arrivals	Terminal 2
Departure	Terminal 2
Working Hours	Daily 24 Hours
EVA Air IATA Code	UA
EVA Air ICAO Code	UAL
Official Website	www.evaair.com
YouTube	www.youtube.com/@EVAAirNorthAmerica
Facebook	www.facebook.com/evaairwayscorpen
Twitter	twitter.com/EVAAirUS
Instagram Account	www.instagram.com/evaairways

What Terminal is EVA Airlines CTU Terminal – Chengdu Shuangliu International Airport?

EVA Air operates its flights from Terminal 2. Many international airlines, including EVA Air at CTU terminal, use this terminal as their hub because it is exclusively for international flights. This terminal is made to handle all international arrivals and departures and offers services like customs, immigration, and baggage claims that are made just for people traveling internationally.

With EVA Air, you must arrive at Terminal 2 at least 3 hours before your scheduled departure time for international flights. 

Upon arrival, you can locate the check-in counters and get assistance from their experts. 

Present your passport, ticket, and any necessary visas. Their team will verify your documents and provide your boarding pass. 

If you have checked baggage, place your luggage on the scale. Ensure that your bags meet the airline’s weight and size restrictions. Proceed to the security checkpoint. Ensure you have your boarding pass and ID ready.

After clearing security, head to your designated gate and wait for boarding, which typically starts 45 minutes before departure.

EVA Airlines Departure Terminal CTU Airport

EVA Airlines flights depart from Chengdu Shuangliu International Airport (CTU) from Terminal 2, a well-equipped terminal designed to meet the needs of a wide range of passengers. 

International travelers should check in their bags at least 3 hours before their flight to avoid any last-minute issues. 

At the EVA Airlines counter in Terminal 2, passengers with special requirements, such as those traveling with pets, requiring accessible services, or unaccompanied minors, should complete their check-in. To meet the check-in and baggage submission deadlines, it is essential to arrive early. 

Bags must be dropped off at least 60 minutes before departure for international flights. The ticket counter in Terminal 2 can assist you with last-minute ticket purchases and frequently offers special fares.

EVA Airlines Arrivals Terminal CTU Airport

EVA Airlines passengers will disembark in Terminal 2 when they arrive at Chengdu Shuangliu International Airport (CTU). 

For immigration clearance, Customs and Border Protection Automated passport control kiosks are available for U.S. citizens and eligible travelers, while others will require manual inspection. 

Passengers retrieve their checked baggage from the designated carousel in the baggage claim area following immigration. 

After that, each traveler goes to customs to make any necessary declarations. Passengers can either exit the terminal through the arrivals hall to meet transportation after they have cleared customs or recheck their bags if they are connecting with another flight. Just outside the terminal, you can find ground transportation, car rentals, and ridesharing services.

EVA Airlines Lost and Found Counter at CTU Terminal

The EVA Airlines Lost and Found counter at Atlanta’s Hartsfield-Jackson International Airport (CTU) is located in Terminal 2.

This is the first person to contact if you’ve lost something while traveling with EVA Airlines. The airline representatives who work the counter can help you find your lost items on the plane or in the terminal. 

The loss should be reported as soon as possible, and you should include detailed information about the item and your travel plans. 

You will be informed if the item is discovered, and arrangements for its retrieval can be made. For further processing, found items may be sent to CTU’s central Lost and Found office in some instances.

Travel Services Offered by EVA Airlines at CTU Airport

Together with CTU Terminal, EVA Airlines has made significant progress in improving the travel experience, particularly for families and children traveling alone. EVA Airlines and CTU Terminal’s dedication to providing families and young passengers with a safe and comfortable travel environment is demonstrated by these thoughtful services.

Traveling with Kids

EVA Airlines is aware of the particular difficulties associated with traveling with children. The airline offers a variety of family-friendly amenities to alleviate parental stress. Parents can have a more enjoyable journey thanks to convenient stroller rentals and designated play areas. 

Unaccompanied Minor

EVA Airlines CTU Terminal provides a reassuring level of care for parents who are entrusting their children with air travel without adult supervision. The terminal’s dedicated staff ensures the safety and well-being of minors who are traveling alone by providing them with constant support and supervision. Before boarding, children can also unwind in comfortable lounge areas.

In-Flight Facilities

With EVA Airlines, you will find a variety of in-flight services which make your travel more enjoyable.

Pre-Order Meal

Pre-ordering meals that are tailored to your preferences and dietary requirements will enhance your dining experience on board the plane. 

Wi-Fi Access

With complimentary in-flight Wi-Fi, you can stay connected and entertained throughout your flight. Browse, check, and send emails, and stream your favorite movies and shows in one seamless experience. 

Airline Club

Pre-flight indulgence is available in their exclusive club lounges. Relax away from the bustle of the airport in a tranquil setting with complimentary gourmet food and beverages. Before you begin your journey, feel the height of comfort and convenience.

Priority Boarding

Priority boarding lets passengers board the plane first, giving them a leg up on the rest of the passengers. You can put your carry-on luggage safely and securely in the overhead bins without worrying about running out of space. Relaxed boarding experience: Boarding takes longer, so you can relax and settle into your seat before takeoff. Passengers who have purchased premium tickets, such as first or business class, or who hold elite status in the airline’s loyalty program typically have access to priority boarding. 

Assistance for Wheelchair

To help people navigate the airport from check-in to boarding, complimentary wheelchair services are available upon request at CTU Terminal. 

Convenient Kiosks at Terminal

Self-service kiosks are now available at Terminal 2, making your travel experience more efficient and streamlining the check-in process. These easy-to-use machines let you check in for your flight by obtaining boarding passes and quickly processing your flight information. 

Flight Delay and Cancellation at EVA Airlines CTU Terminal

At the CTU terminal of EVA Airlines, flight delays and cancellations can occur for a variety of reasons, including operational difficulties, issues with air traffic control, or adverse weather. The airline typically provides real-time updates on its website, mobile app, or at the airport if your EVA Airlines flight is delayed. 

In the event of a cancellation, passengers typically receive a full refund or are offered a new seat on the next flight. 

For specific policies and choices, it’s best to get in touch with EVA Airlines customer service or check out their website. 

EVA Airlines operates from the international terminal at CTU, which has lounges, restaurants, and shopping options to help passengers deal with unexpected delays. Being prepared and informed can lessen the impact of any disruptions.

Shopping/ Dining Options at EVA Airlines CTU Terminal

EVA Airlines operates from Terminal 2 at Chengdu Shuangliu International Airport (CTU). Travelers flying with EVA Air can enjoy a range of shopping and dining options.

There are upscale restaurants, quick-service eateries, and coffee shops available for dining in Terminal 2. The Atlanta Chophouse & Brewery, which serves American cuisine, and Pei Wei, which is known for Asian-inspired dishes, are two popular restaurants. The terminal has several shops that sell everything from travel necessities to luxury goods, including, liquor, cosmetics, and fragrances without having to pay taxes.

Additional Facilities at EVA Airlines CTU Terminal

With an extensive selection of facilities, CTU Terminal ensures that passengers have a pleasant and convenient travel experience.

• Wi-Fi
• ATMs
• Courtesy Phones
• CLEAR ID
• Shoeshine by The Classic Shine
• Vending Machines by Canteen AKL
• Security Assistance
• Global Entry
• Lactation Rooms
• Luggage Carts by Smarte Carts
• PPE Vending Machines by Prepango
• Prepaid Debit Card by Ready Credit Corporation
• Baggage Check and Claim
• Portable Charging 

Contact EVA Airlines CTU Terminal

For quick assistance, EVA Airlines offers multiple contact methods for passenger support: calling +1–855–590–0981, engaging in a live chat, or sending an email. Their experts are devoted to providing effective solutions to guarantee a hassle-free travel experience.

List of all EVA Air Terminals

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